Grievance Redressal Policy & Dispute Escalation
Structured three-tier dispute resolution mechanism ensuring transparent, prompt, and auditable client grievance redressal.
Level 1: Internal Compliance Redressal
Clients may lodge any service grievance or discrepancy by writing directly to our designated compliance desk: akshaykumar20121999@gmail.com or calling +91 80531 61410 during market hours.
All grievances received are officially ticketed and addressed within 7 to 15 working days with a written resolution.
Level 2: SEBI Complaints Redress System (SCORES 2.0)
If the grievance is not resolved to your satisfaction within 30 days, or if you do not receive a response, you may escalate the complaint to SEBI via the centralized SCORES 2.0 web portal: https://scores.sebi.gov.in
You may also download the SEBI SCORES mobile app on Android or iOS for seamless tracking of regulatory escalations.
SEBI Toll-Free Helpline: 1800 22 7575 / 1800 266 7575 (Available in multiple regional languages).
Level 3: SMART Online Dispute Resolution (ODR) Portal
In case the grievance remains unresolved through SCORES, clients can initiate online dispute resolution through the SMART ODR Portal established by SEBI: https://smartodr.in
The SMART ODR platform provides independent conciliation and online arbitration for speedy dispute resolution in the Indian securities market.
Queries Regarding This Policy?
For compliance clarifications or investor rights verification, contact our Principal Officer & Compliance Desk at akshaykumar20121999@gmail.com or call +91 80531 61410.